FAQ
Answers to the questions we are asked most often. If you do not find your answer here, please contact us.
Ordering
How do I place an order?
Choose a product, pick the pack size you need, and add it to your cart. At checkout, sign in with your mobile number, add or select your delivery address, choose a payment method and pay.
How do I sign in?
Enter your mobile number and we will send you a 6-digit one-time password (OTP) on WhatsApp. Enter the OTP to sign in. There is no password to remember.
I did not receive my OTP. What should I do?
Check that the mobile number is correct and that it has an active WhatsApp account. Wait a minute and then ask for a new OTP. Each new OTP replaces the previous one, so always use the most recent one. If it still does not arrive, please contact us.
Can I buy in bulk?
Yes. We sell both wholesale and retail, and most products are available in several pack sizes. For quantities larger than the pack sizes shown, please contact us on WhatsApp.
Prices and payment
Is GST charged on my order?
Yes, all products are subject to GST. Depending on the product, GST is either included in the price or shown separately at checkout. Either way, you can see the full amount before you pay.
How can I pay?
- Online payment — UPI, debit or credit card, net banking or wallets, through our secure payment partner, Razorpay.
- Bank transfer — pay directly to our bank account.
The payment methods available for your order are shown at checkout.
How does bank transfer work?
After you place your order, our bank account details are shown on your order page. Transfer the exact order amount, then upload a screenshot of your payment on the same order page. We will verify the payment and then dispatch your order. Bank-transfer orders that remain unpaid for 5 days may be cancelled automatically.
Will I get an invoice?
Yes. A printed invoice is sent along with your package. Invoices are not available for download on the site. If you need a digital copy — for example, for your GST filing — please contact us with your order ID and we will send it to you.
My money was deducted but the order shows as unpaid. What should I do?
Occasionally the confirmation from the bank takes a few minutes. Please refresh your order page after a little while. If it still shows as unpaid, contact us with your order ID and we will check it with the payment gateway. If a payment does not go through, the bank normally returns the amount to your account automatically.
Delivery
How will my order be delivered?
We deliver across India through transport companies. Your order is packed in Erode and handed over to a transporter who carries it to your location.
How much is the delivery charge?
Freight is paid directly to the transporter when you take delivery. This is known as "To Pay". It is not included in your order total, and the amount depends on the weight of your consignment and your location. See our Shipping & delivery policy for details.
When will my order be dispatched?
Within 1–2 business days after your payment is confirmed. We do not dispatch on Sundays or public holidays.
How can I track my order?
You can see the status of every order on your Orders page. Once your order is dispatched, we will send you the transporter's name and the consignment (LR) number on WhatsApp, so you can follow up with the transporter directly.
Cancellations, returns and refunds
Can I cancel my order?
Yes, before it is dispatched. Please contact us on WhatsApp, phone or email with your order ID. Once an order has been dispatched, it cannot be cancelled.
Can I return a product?
We do not accept returns for change of mind, because chemicals cannot be resold once they leave our facility. If you receive a product that is damaged, leaking or different from what you ordered, report it within 48 hours of delivery with photos, and we will replace it or refund you. See our Cancellation & refund policy.
How long do refunds take?
We initiate an approved refund within 3 working days. For online payments, your bank usually takes a further 5–7 working days to show the amount. For bank-transfer payments, we refund by bank transfer to your account.
Using our products
Are these products safe to use?
Our chemicals are raw materials for making cleaning and household products. Always follow the product label and safety instructions, wear suitable protection such as gloves, store them in a cool, dry place, and keep them away from children. They are not for human or animal consumption.