Support Ticket

Need help with an order? You can raise a support request with us on WhatsApp or by email, and our team will get back to you.

How to raise a request

Send us a message on WhatsApp at +91 79045 69575, or email chanakiyan.jhansi@gmail.com, with the following details:

1. Your order ID — you can find it on your Orders page.
2. The mobile number you used to place the order.
3. A short description of the problem.
4. Photos or a short video, if your request is about a damaged, leaking or wrong product.

What happens next

• We reply during our business hours: Monday to Saturday, 9:30 AM to 7:30 PM.
• We aim to respond to every request within one business day.
• For a damaged, leaking or wrong product, please report it within 48 hours of delivery, as explained in our Cancellation & refund policy.

Common requests

• Cancelling an order — possible before the order is dispatched.
• Payment made but order shows unpaid — share your order ID and payment screenshot.
• Changing your delivery address — please tell us as early as possible, before the order is dispatched.
• Digital copy of your invoice — share your order ID and we will send it. The printed invoice comes with your package.
• Tracking a dispatched order — we send the transporter's name and consignment (LR) number on WhatsApp after dispatch.

You may also find a quick answer in our Frequently asked questions.

Not resolved?

If your issue has not been resolved by the shop, you can escalate it to our Grievance Officer. Their details are on the Contact us page.