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Cancellation & Refund

Last updated: 27 September 2026

This policy explains how you can cancel an order, what to do if you receive a damaged or wrong product, and how refunds are made.

Cancelling an order

  • You can cancel an order before it is dispatched. Please contact us on WhatsApp, phone or email with your order ID, and we will cancel it for you.
  • Once an order has been dispatched, it cannot be cancelled.
  • Orders placed with bank transfer that remain unpaid for 5 days may be cancelled automatically.
  • We may cancel an order ourselves if a product is out of stock, if there is an error in the price or product information, or if a transporter cannot carry the product to your location. If you have already paid, you will receive a full refund.

Damaged, leaking or wrong products

Because chemicals cannot be resold once they have left our facility, we do not accept returns for change of mind. We will, however, make it right if something went wrong with your order.

If you receive a product that is damaged, leaking, or different from what you ordered:

  1. Report it to us within 48 hours of taking delivery, by WhatsApp or email, with your order ID.
  2. Include clear photos or a short video of the package, the product label and the damage.
  3. If you noticed the damage while taking delivery, please also share a photo of the transporter's delivery receipt with your remark on it.

After we verify your report, we will send a replacement or give you a refund for the affected item. If we ask you to send the item back, we will arrange and pay for the return.

We cannot accept a claim for a product that has been opened and used, stored improperly after delivery, or reported more than 48 hours after delivery.

Refunds

  • Once a refund is approved, we initiate it within 3 working days.
  • Online payments (Razorpay — UPI, cards, net banking, wallets): the refund goes back to the same payment method you used. Banks usually take 5–7 working days to show the amount in your account after we initiate it.
  • Bank transfer payments: we refund to your bank account by bank transfer. We will ask you for your account details when we process the refund.
  • Freight is paid by you directly to the transporter, so it is not part of any refund from us.

Questions

For help with a cancellation, damaged product or refund, please contact us. If your concern is not resolved, you can reach our Grievance Officer, whose details are on the Contact us page.