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Shipping & Delivery

Last updated: 11 October 2026

This policy explains how orders from ASK Jhansi Chemicals are dispatched and delivered.

How we deliver

We deliver across India through transport companies. Your order is packed at our facility in Erode and handed over to a transporter who carries it to your location.

Freight charges (To Pay)

Freight is not included in your order total. It is charged on a "To Pay" basis, which means:

  • You pay the freight directly to the transporter when you take delivery of your consignment.
  • The freight amount is set by the transporter. It depends on the weight and size of your consignment and the distance to your location.
  • ASK Jhansi does not collect or receive this freight amount.

Your checkout summary shows a "Delivery Charge" line as a reminder of this — it is for information only and is not added to the amount you pay us.

When your order is dispatched

  • Orders are usually dispatched within 1–2 business days of payment confirmation. In rare cases, dispatch may take up to 7 working days.
  • If you pay by bank transfer, dispatch begins once we have verified your payment.
  • We do not dispatch on Sundays or public holidays.

Once your order is dispatched, we will send you the transporter's name and the consignment (LR) number on WhatsApp, so you can follow up with the transporter directly.

How long delivery takes

Transit time depends on the transporter and on how far your location is from Erode. Most consignments reach their destination within three days of dispatch, but remote locations can take longer.

Delivery can sometimes be delayed by reasons outside our control, such as weather, strikes, transporter delays or restrictions on the movement of goods. We will help you follow up with the transporter if this happens.

Taking delivery

  • The transporter will contact you when your consignment arrives.
  • Please check the consignment before you pay the freight. If a package is damaged or leaking, note it on the transporter's delivery receipt and take photos. See our Cancellation & refund policy for what to do next.
  • Please take delivery promptly. Transporters may charge a storage or demurrage fee if a consignment is not taken within their free period; any such charge is payable by you.

Your delivery address

Please make sure your name, address, pin code and phone number are correct and that you can be reached on that phone number. We are not responsible for delays or failed deliveries caused by an incorrect address or an unreachable phone number.

Restricted goods

Some chemicals are classified as hazardous and may be subjected to transport restrictions. In rare cases a transporter may not accept a particular product for a particular route. If this affects your order, we will contact you to arrange an alternative or cancel the item with a full refund.

Questions

For any questions about delivery, please contact us with your order ID.