Privacy Policy

Last updated: 11 October 2026

We respect your privacy. This policy explains what personal data we collect when you use www.askjhansi.com, why we collect it, who we share it with, and the choices and rights you have. It is written to comply with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

Who is responsible for your data

Your personal data is handled by Queensland International (operating the ASK Jhansi brand), 1/4 AOK Nagar, B P Agraharam, Erode – 638005, Tamil Nadu, India. Our contact details are on the Contact us page.

What we collect

Information you give us

Your mobile number, which you use to sign in.
Your name.
Delivery addresses, including the name, address, city, state, pincode and phone number you enter, and optionally a landmark, email address, alternate phone number, company name and GSTIN.
Payment screenshots you upload when you pay by bank transfer.
Messages you send us on WhatsApp, by email or by phone.

Information created when you use the site

Your orders, including the products, amounts, payment status and delivery details.
Payment records from our payment partner, such as the payment ID and status. We do not see or store your card number, UPI PIN or net banking login.
Technical information, such as your IP address, browser and device type, and pages visited, which our servers and tools record automatically.

How we use your data

To sign you in, by sending a one-time password (OTP) to your mobile number on WhatsApp.
To process, dispatch and deliver your orders, and to handle cancellations, refunds and replacements.
To send you updates about your orders on WhatsApp and by email.
To answer your questions and resolve complaints.
To protect the site against spam, fraud and misuse.
To understand how the site is used, find and fix errors, and improve our service.
To meet our legal, tax and accounting obligations.

We use your data only for these purposes. We do not sell or rent your personal data to anyone.

Who we share it with

We share only what is needed, and only with:

Razorpay and other payment gateways to process online payments and refunds.
Meta (WhatsApp), to send your login OTP and order updates.
Google, for reCAPTCHA, which protects our login from bots, and for Google Analytics, which helps us understand how the site is used.
Our email, hosting and error-monitoring service providers, who run the site and its emails on our behalf.
Transport companies, who receive your name, phone number and delivery address so they can deliver your order.
Government or law enforcement authorities, when we are required to by law.

These service providers may process your data only to provide their service to us.

Cookies

We use a small number of cookies:

Essential cookies keep you signed in and protect your session and forms from misuse. The site's login and checkout do not work without them.
Analytics cookies, from Google Analytics, help us understand how visitors use the site.
Our login page uses Google reCAPTCHA, which may set its own cookies.

You can block or delete cookies in your browser settings, but you will not be able to sign in or place an order without the essential cookies.

How long we keep your data

We keep your account and address details while your account is active. Order, invoice and payment records are kept for as long as tax and accounting laws require us to. After that, we delete or anonymize your data.

How we protect your data

Our site uses encrypted (HTTPS) connections, and access to customer data is limited to the people who need it to serve you. No method of storing or sending data is completely secure, but we take reasonable steps to protect your information.

Your rights

Under the Digital Personal Data Protection Act, 2023, you have the right to:

Ask what personal data we hold about you and how it is used.
Ask us to correct or update inaccurate or incomplete data.
Ask us to delete your data, where we are not required by law to keep it.
Withdraw your consent. Please note that we cannot process orders without the data needed to deliver them.
Nominate another person to exercise these rights on your behalf in the event of your death or incapacity.
Raise a grievance about how we handle your data.

To use any of these rights, please contact us. If you are not satisfied with our response, you can contact our Grievance Officer, whose details are on the Contact us page. You may also approach the Data Protection Board of India.

Children

Our site is meant for adults. We do not knowingly collect personal data from anyone under 18 years of age.

Links to other sites

Our site may link to other websites and social media pages. Their privacy practices are their own, and we are not responsible for them.

Changes to this policy

We may update this policy from time to time. The updated version will be posted on this page with a new "Last updated" date.